period of notice : StoryPix

M

Marketing RSMG

Started a topic Fri, 15 Jan, 2016 at 8:30 AM

We would like to subcribe for one year. When do we have to unsubcribe before the next year starts?

Thanks & best

M

Mike Metcalf

On Fri, 15 Jan, 2016 at 2:18 PM

After you upgrade to become a paying member, you can cancel immediately and still continue to use your account until the 1-year subscription runs out.

An official customer support response in another thread simply stated "cancel before the next payment is due". If you wish to wait until the last minute, I would recommend that you cancel at least 24 hours before the anniversary date of your payment.

-Mike (videoscribe user)

Barry Radford

On Mon, 18 Jan, 2016 at 3:04 PM Admin

As Mike said you can unsubscribe as soon as you have paid and you will still have access for the paid period.

Officially you can do it right up to the last second however we recommend 72 hours in advance to give us chance to get to you before payment is taken should anything go wrong and you need support

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