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Can't connect to sparkol servers!!


i have perfect working internet connection but every time i try to connect it says.

without internet you can log in an so on..

help me plz. i found some other people had this issue too and everyone suggest i should contact customer support.

waiting for your reply

thnx :)

1 person has this question

That error is caused by either a bad internet connection or a setting on your PC not allowing VideoScribe to connect and check your account. How to fix this is covered in our help pages are and here's a link to that article - VideoScribe won't open – error message 'Without an internet connection you can only log in with your last used details' appears. If you follow the steps there that should sort things out.

Also try ticking the 'Remember Me' box as this will allow you to log-in offline once you have made a connection while online once.

Same errors faced by me and I have checked all mentioned options prompted by you.



Hasnain, I can see you have logged a private support ticket so instead of having 2 conversations on the same subject we will deal with this issues there. I can see my colleague has already responded to you there. 

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