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Payment rejected

I am trying to make a payment for a monthly subscription but it is rejecting payment.  I have tried two different visa cards and there is definitely money for the taking.  Why isn't it going through?


3 people have this question

Hi Meda,

Thanks for getting in touch and sorry that you have encountered this problem.

I would suggest trying the following:

1. Contact your card provider to see if they are blocking the transaction.

2. If paying with PayPal is an option for you, see if that payment method works any better for you

3. If that does not resolve the situation, please let us know what kind of licence you are trying to purchase and we will be able to advise accordingly. 

Payment is not being blocked by the card provider.  How do I find Videoscribe in PayPal?

You can just enter your PayPal details on the page

Hi, today I have tried to make a payment for Video Scribe -Yearly but it was not accepted. I have used a MasterCard with enough money, used OK before for other payments on other websites. PayPal or other cards are not an option for us. Please tell us what to do. Thank you !

Claudia, it would be worth calling your bank to make sure they haven't blocked the transaction it is the most popular reason even if you have made international payments before and have enough funds to cover the cost. 

We have contact our bank and there is no problem.

In order to make the payment by transfer, please send us an INVOICE in EURO with your bank details (account and the name of your bank). Thank you.

We have updated 2 different debit cards for payment. And both are not coming through. There bank is saying there's no issue. Can we make the payment through an online transfer?

If you are having trouble with a payment, please open a support ticket.

Yes I called my bank..its not the bank or my card.

The website wont accept my log in, and when I get a new password they wont accept it either.  I think it knows I owe money and wont let me log in until I get it paid off.  But the only way to pay off my account is to log in and update my payment options...Can you guys just take 5 minutes and update my payment method?

Hi John,

You were logged into the help site when you posted this but sometimes there can be login issues with our other sites that don't affect the help site. Please open a support ticket and we can look into this further for you.

I am asking for help continuously from  3days,but didnt get any solution. Please solve my problem and help me to buy the monthly subscription.

I am from India and  I was on trial period of vidoescribe but after ending the trial period from 3 days i am trying to buy the monthly plan of videoscribe, every time my payment is rejected.I have contacted your sales team but didn't get any solutions.I have tried all methods,debit card,paypal but getting same results.

Hi Kazi- We have responded to all of your tickets and posts advising you to email our sales team, for further assistance.

If you have already done this, we will get back to you as soon as we can. 

Hello I tried to purchase videoscribe using both card and PayPal. No result kindly resolve this issue

Hello everyone, I am closing this topic as we cannot help with payment issues on a public forum. Anyone having payment issues please contact us directly rather than via a community post

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