First, thank you for your great tool, I had project last month and i done it successfully using VideoScribe..
second, unfortunately, I don't know that the subscription will be renewal automatically, the subscription renewal before minutes, when i received message from my bank.. please if you could return back my money i will be thankful, because i just subscribe when there is project to do, for this month i don't have any project, and i will lose my money without benefit.
I can see that you have not used the application since your we can offer you a refund minus a $5 admin fee to cover the charges taken by the payment company. I have requested that for you now and the funds will be back in your account within 7 days
Thank you very much