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Not able to make Payment

 this is lokesh from india i am interested in purchasing video scribe annualy but i am not able to do sao i tried both the payment methods i t is showing your payment is not accepted but i am sucessfully using the same for other purposes so please look in to the issue and help me

4 people have this question

Issues with payments on our website are usually caused when your card issuer blocks the transaction. If you contact them they will be able to see that you tried to make a payment to us and will be able to lift whatever is blocking the payment from going through or advise why the payment can't be made.

American Express fraud unit is baring payment.   Has site been hacked?

Bob Oliphant

Call the phone number on your card and ask why the payment was flagged.

If you do not live in the UK, they probably considered an international payment to be "unusual activity"

-Mike (videoscribe user)



  i am vijay mohan from india. my payment for 1 year subscription is not accepting by your system.

my card type is mastero. please help me.. please find the attachment of failure payment.

Hi Vijay,

Unfortunately, it's not possible to pay for a Sparkol subscription using a Maestro card. Payments must be made via Mastercard, Visa or American Express.

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