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Failed reCAPTCHA check

Last updated: 19 December 2018


We have reCAPTCHA v3 in place on website pages where you are creating or amending account information. This page explains how this works and what to do if you get an error.


reCAPTCHA works by assigning you a score based on your interactions with the page, such as how you navigate through the page and how you input your data. The score is used to decide whether the interactions are human or a bot to protect us against spam and other types of automated abuse.

If you see the Failed reCAPTCHA check error message while trying to create an account, change your password or update your email address then the actions taken on the page are indicating to our website that you may be a bot rather than a real customer.

If you see this error there are a number of steps you can try:

  • Refresh the page and try to complete the task again. 
  • Try a different internet browser to complete the task
  • If you receive this error consistently contact the support team who will be able to help complete the changes you need to make.

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